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Call Center Manager

Call Center Manager

AscenturiGulshan-e-Iqbal Town, Sindh, Pakistan
9 days ago
Job description

Company : Ascenturi (formerly Sales Match)

Location : Remote – Work from Home

Type : Permanent

Overview

Ascenturi (formerly Sales Match), a rapidly growing recruitment and staffing company, is building a brand-new virtual call center division. With over 50 remote team members globally and plans to scale this new department to 40+ people in the next 3 months, we’re looking for a Remote Call Center Manager to lead, coach, and grow our appointment setting team. This is a unique opportunity to step into a leadership role early, work with U.S.-based sales and training leaders, and help shape the systems and team culture from the ground up.

What You’ll Do

  • Oversee and support a team of outbound call center agents and appointment setters.
  • Monitor daily call activity, booking rates, and team KPIs via our CRM and call tools.
  • Provide coaching, feedback, and performance improvement support.
  • Help design and optimize scripts, call flows, and onboarding materials.
  • Collaborate with leadership to scale the department quickly and efficiently.
  • Conduct regular team meetings, 1-on-1s, and quality checks.

Requirements

  • 1+ year experience managing a call center, BPO, or outbound team.
  • Excellent leadership and communication skills in English.
  • Deep understanding of outbound calling, appointment setting, or telesales.
  • Ability to coach teams remotely and drive consistent results.
  • Tech-savvy with CRM or dialer experience.
  • High level of accountability, ownership, and structure.

    • Why Join Us

  • 100% remote role – manage from anywhere.
  • Work with U.S.-based executives and sales trainers.
  • Play a key role in a high-growth startup environment.
  • Help shape a call center culture from day one.
  • Long-term leadership path in a growing company.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Industries

  • Business Consulting and Services

    • Referrals increase your chances of interviewing at Ascenturi by 2x

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    Manager Call Center • Gulshan-e-Iqbal Town, Sindh, Pakistan