E-commerce Sales & Customer Service Representative

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E-commerce Sales & Customer Service Representative | Remote (Brand Concierge)

TalentPop App , we are dedicated to helping high‑growth e‑commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe that superior service is the ultimate sales strategy.

We are looking for a results‑driven E-commerce Sales & Customer Service Representative . This vital hybrid role focuses on providing world‑class support while actively identifying and closing sales opportunities, boosting the profitability of the brands we partner with.

If you are a talented self‑starter who excels at building customer loyalty and driving sales targets in a fast‑paced e‑commerce environment, we want to hear from you!

Key Responsibilities : Service, Sales, and Success

Your daily focus will be maximizing both customer experience (CX) and sales metrics :

• Sales Conversion : Proactively engage customers to identify sales opportunities, executing upselling, cross‑selling, and product bundling to maximize the Average Order Value (AOV).
• Revenue Recovery : Implement targeted efforts for abandoned cart assistance and manage subscription recovery and winback campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).
• Customer Advocacy : Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.
• Order Excellence : Efficiently manage all post‑purchase and order‑related concerns (tracking, returns, and exchanges) to ensure a seamless experience that encourages immediate repeat purchases.
• Data Entry & Reporting : Accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.

Candidate Requirements

Technical Setup Requirements (Remote)

Why Join TalentPop App?

APPLICATION FAST-TRACK : IMMEDIATE ACTION REQUIRED!

To ensure your application is reviewed directly by the Recruitment Team, you MUST follow these critical steps exactly. Applications that do not follow these instructions WILL NOT be reviewed.

Ready to be the revenue‑driving force behind top E-commerce brands? Apply now to become our next E-commerce Sales & Customer Service Representative!

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

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