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Assistant Operations Manager

Translation Empire PKRawalpindi Cantonment, Punjab, Pakistan

30+ days ago

Job description

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities :

Manage / handle a department of 50 to 60 people
Smart execution of department operations within given resources. Their leave and shift management
Enablement of resources for efficient executions as per their roles and responsibilities
Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks
Conducting progress and development meetings with staff
Strong follow up for on-going projects and its completion on time
Developing a performance driven team who can achieve their assign targets
Creating a professional work environment where individuals are treated equally and fairly
Implementation of company policies & procedures
Time to time reviews of KPI's, performance analysis and workable areas
Training need analysis and development of the staff for next level roles
Focus for operations improvement and business development
Process creation and improvement for the best interest of the business

Requirements

Qualification :

Must be graduate with BBA / MBA preferred

Excellent English communication skills

Skills Required :

Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider

Experience Required :

Minimum 5 to 8 years of experience required

Managing different teams and department

International recruitment, customer support & services, business operations, call center operations, and project management

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Operation Manager • Rawalpindi Cantonment, Punjab, Pakistan