IT Support Engineer

Overview

Bachelor's degree in Computer Science, Information Technology, or a related field Job Description

Troubleshoot and resolve IT-related problems efficiently. Assist in the installation and configuration of new systems and applications. Collaborate with team members to improve service delivery processes. Document support tickets and maintain accurate records of issues and resolutions. Act as 1st point of contact for assigned tasks. Diagnose hardware / software or networking faults and resolve remotely for clients. Provide technical support across the company. Liaise with Service Delivery Department to identify and define requirements, scope, and objectives. Proactively work with recruitment team to on-board field engineers by conducting vetting calls. Update clients timely on assigned tasks and provide technical reports. Assist Field Engineers (FEs) with their technical queries and procedural documentation. Prepare FEs for tasks and ensure they are updated with the scope of work. Follow diagrams and written instructions to install / troubleshoot issues. Ensure all deliverables are completed by the assigned FE. Plan future improvements and suggest IT solutions to business problems. Ability to manage and prioritize numerous tasks / evaluations at one time. Possibly train junior staff. Requirements & Skills

Proficiency in Windows operating systems. Familiarity with networking concepts and TCP / IP protocols. Experience with troubleshooting hardware and software issues. Strong communication and interpersonal skills. Ability to work independently and manage time effectively. Knowledge of ticketing systems is a plus. Benefits

Health Insurance Incentive Bonus Leaves Provident Fund Sports and Entertainment Location

Information Technology and Services - Rawalpindi, Pakistan

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