Senior Community Platform Strategist, IgniteTech (Remote) - $200,000 / year USD

Senior Community Platform Strategist, IgniteTech (Remote) - $200,000 / year USD

Are you ready to transform the way communities serve their members? Join us as a Senior Community Platform Strategist and redefine customer success through strategic community engagement.

Base pay range

$100.00 / hr - $100.00 / hr

What You Will Be Doing

• Conducting Community Strategy Reviews to assess and plan community performance improvements with actionable recommendations.
• Developing and deploying Platform Configuration Packages with seamless admin console changes, ensuring smooth transitions from staging to production.
• Leading Client Training Sessions to empower client teams with the knowledge and skills for community operations and technical configurations.

What You Won’t Be Doing

Senior Community Platform Strategist Key Responsibilities

Ensure the customer community operates at peak performance, driving strategic engagement, reducing support load, and accelerating customer success through expert‑led optimization and enablement.

Basic Requirements

About IgniteTech

World‑class talent. 100% global remote.

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote‑work‑from‑anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world. A career with IgniteTech is challenging and fast‑paced and we’re always looking for energetic and enthusiastic team members.

We’re an affirmative action and equal opportunity employer and we value the strength that diversity brings to our workplace.

Working with us

This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD / hour, which equates to $200,000 USD / year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.

Seniority level

Director

Employment type

Full‑time

Job function

Customer Service, Information Technology, and Engineering

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