Call Center Manager
Jagah OnlineSaddar Town, Sindh, Pakistan30+ days ago
Job descriptionMust have either completed A-levels or Bachelor in any respective field. We will welcome those applicants who have international exposure. The candidate must have 7-8 years of experience in a similar capacity. Previous experience in a customer support and sales support role Strong telephone and interpersonal contact capabilities, along with good listening skills Familiarity with CRM systems and practices Multi-task capability, setting goals and handling resources efficiently
Call Center Manager
Jagah Online, Pakistan
- Provide guidance, team members and learning and counseling for the team. Strong participation and sponsorship in the development of the staff to achieve improved results and to prepare for succession.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Responsible for the team monthly targets and ensure target achievement on a regular basis.
- Manage massive volumes of inbound and outbound calls in a timely manner
- Maintaining up-to-date knowledge of industry developments
- Provide customized, highest quality customer support
- Giving support to Call Centre Executives
- Responsible for needs assessments, performance reviews and cost / benefit analyses
- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- Monitoring random calls to improve quality, minimize errors and track operative performance
- Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
- Keep records of all conversations in our Call Centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
Job Specification
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Manager Call Center • Saddar Town, Sindh, Pakistan