Customer Service Representative (Via Whatsapp Only)

Job Description : JustRepair is seeking a motivated and customer-focused

Customer Service Representative

to join our team. This is a

remote position

where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery. Key Responsibilities : Lead Management : Handle and respond to leads through WhatsApp, with a primary focus on

converting leads into customers . Cross-sell products such as

on-site repair services ,

screen protectors , and

phone covers .

Customer Service : Address and resolve customer complaints promptly and professionally. Schedule repair services and pick-up / drop-off appointments in coordination with our technicians.

Vendor and Quotation Management : Obtain pricing details from vendors as needed. Create and share accurate quotations and invoices with clients.

Sales Pipeline Updates : Regularly update the

Sales Pipeline Sheet

to track customer progress and lead conversions.

Marketing : Conduct

WhatsApp marketing campaigns

every 15 days based on the Sales Pipeline Sheet.

Requirements : Strong communication and interpersonal skills. Experience in customer service or sales is preferred. Ability to work independently and manage tasks remotely. Organized and detail-oriented with good multitasking abilities. Basic proficiency in creating quotations and managing spreadsheets. What We Offer : Flexible, remote work environment. Competitive compensation. Opportunity to grow with a dynamic and customer-focused team. If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you! Job Specification :

Required Skills : Communication Skills : Exceptional written communication to handle WhatsApp conversations effectively. Ability to convey information clearly and persuasively to convert leads into customers.

Sales Skills : Lead conversion expertise with a focus on upselling and cross-selling. Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

Customer Service Skills : Strong problem-solving abilities to address customer complaints promptly and professionally. Empathy and patience to ensure excellent customer satisfaction.

Organizational Skills : Ability to manage multiple leads and customer interactions simultaneously. Skilled in maintaining and updating a structured sales pipeline.

Technical Skills : Basic knowledge of creating and managing quotations and invoices. Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

Marketing Skills : Familiarity with WhatsApp marketing and campaign management. Creativity to craft engaging messages for marketing campaigns.

Time Management : Ability to prioritize tasks efficiently in a remote work environment. Scheduling skills to coordinate repairs and pick-up / drop-off services with technicians.

Vendor Management : Negotiation skills to obtain competitive pricing from vendors. Attention to detail when managing vendor interactions.

Independence and Initiative : Self-motivated and capable of working independently with minimal supervision. Proactive in identifying opportunities for lead conversion and process improvement.

Tech Savvy : Comfortable using messaging platforms like WhatsApp for business communication. Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

Job Rewards and Benefits : Incentive Bonus

#J-18808-Ljbffr