Key Account Manager

Fiberlink (Pvt.) Ltd.Karachi Division, Sindh, Pakistan

30+ days ago

Job description

Fiberlink (Pvt) Ltd., a reputed ISP in Pakistan, is looking for professionals to fill the Key Account Manager position at their Karachi office. Ideal candidates should have at least 2 years of relevant industry experience.

Job Specification

Responsibilities

Handle all queries related to assigned customers.
Provide email- and telephone-based support to customers.
Diagnose and resolve complex customer issues.
Act as a liaison between customers and technical departments.
Engage senior technical staff as needed for troubleshooting.
Resolve customer issues professionally and effectively.
Generate invoices for assigned customers.

Skills Required

Strong knowledge of Windows operating systems and Microsoft Office.

Passion for working with people and helping customers succeed.

Ability to take ownership of tasks and ensure their completion.

Quick learner of new technologies.

Effective multitasking and stress management skills.

Strong organizational and time-management skills.

Ability to work independently with minimal supervision.

Excellent written and verbal communication skills in English.

Note : Salary details are not specified in the ad; salary will be decided post-interview based on skills and experience.

Location : Information Technology and Services, Karachi, Pakistan

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Account Manager • Karachi Division, Sindh, Pakistan