Senior Tech Customer Support Representative (Fluent English)

Job Description Zealtouch is looking for a fluent English-speaking Tech CSR to join our support team. You’ll assist users via calls, chat, and email, handle KYC verifications, approve registrations, and detect fraud or suspicious activity.

This is not a sales role — we’re seeking a problem-solver who can guide users clearly and professionally.

Key Responsibilities Provide inbound & outbound support via calls, chat, and email Guide users through KYC and onboarding processes Review and approve registrations after due diligence Monitor and identify potential fraud or suspicious activities Collaborate with internal teams to elevate issues Maintain detailed logs of interactions and support cases Use CRM and calling tools effectively to manage workflows

What We Offer Competitive Salary : PKR 100,000 / month Profit Sharing Bonus Health Insurance coverage Gym Allowance A growth-oriented, remote-first work culture

Job Specification Fluent English (spoken & written) — must be confident on calls 4+ years of experience in customer support (preferably in fintech or crypto) Strong understanding of KYC, compliance, and fraud detection Comfortable using calling tools, CRMs, and support platforms Tech-savvy, detail-oriented, and calm under pressure Prior experience in a remote support environment

Job Rewards and Benefits Communication Health Insurance Incentive Bonus Medical Provident Fund Sports and Entertainment

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