Technical Operations Specialist

Job Title : Technical Operations Specialist

About Assembly Industries

Talent is distributed but Opportunities are not — Assembly Industries is breaking that pattern by building an AI-enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results. Client Overview : Our client is a fast-growing technology company redefining post-purchase experiences for modern brands. Their mission is to help businesses improve customer satisfaction while driving profitability through innovative, SaaS-free solutions. Trusted by leading consumer brands across industries, they are building world-class tools that transform the way companies engage with customers after checkout.

Role Overview

We’re hiring a Technical Operations Specialist to be the technical backbone of our Merchant Success team. This role combines technical account management, sales operations support, and customer operations ownership to ensure our merchants receive world-class service from onboarding to long-term partnership.

You’ll be the go-to expert for integrating, troubleshooting, and optimizing merchant setups, while also driving reporting, claims management, and sales pipeline support. This is a hands-on, detail-oriented role that requires both technical problem-solving and strong client-facing communication.

What You’ll Do

Technical Operations Specialist (Primary Focus)

Lead merchant onboarding by QA’ing widget installations, verifying functionality, and ensuring brand alignment.

Manage feature, sales, billing, and affiliate settings; document and execute feature setup.

Enable and maintain 3rd-party app integrations (e.g. subscriptions, Tapcart).

Execute technical tasks in Shopify, including troubleshooting widget placement, editing themes, and configuring Onward features.

Build and QA order tracking pages within Shopify.

Act as liaison between Sales and Product / Engineering by managing Asana tickets and ensuring requests are prioritized and resolved.

Conduct weekly account analysis to identify issues and recommend solutions.

Create quarterly QBR presentations and manage ad hoc credit / refund requests.

QA merchant sites for performance and provide MX intel.

Serve as first-line support for merchants via Slack, addressing bugs, updates, and configuration issues.

Sales Operations (Secondary Focus)

Maintain CRM systems (Airtable updates, reporting).

Build Apollo, funnel, and CRM reports to support sales decision-making.

Identify leads within current merchant categories and through competitor analysis (e.g. Store Leads).

Customer Operations (Tertiary Focus)

Own claims management processes, ensuring timely resolutions and continuous improvements.

Track and analyze claim trends; prepare reporting for weekly and monthly review meetings.

Manage high-value claims, working closely with account managers.

Explore and implement AI solutions for claims inbox management and automation.

Required Experience

4–6 years in technical account management , customer success , or related client-facing technical roles.

Hands-on experience with Shopify , including backend configuration, theme edits, and integrations.

Strong technical problem-solving skills with ability to QA, troubleshoot, and implement solutions independently.

Proficiency with CRM tools (Airtable, Apollo, or similar), project management platforms (Asana, Trello, ClickUp, or similar), and reporting / analytics tools.

Proven ability to communicate effectively across teams — especially between Sales, Product, and Engineering.

Experience building and presenting merchant performance reports or QBRs.

Comfort with data management and operational analysis in Excel / Google Sheets.

You Might Be a Fit If You

Thrive at the intersection of technical problem-solving and client-facing communication .

Enjoy digging into merchant systems, fixing issues quickly, and delivering seamless experiences.

Balance detail orientation with the ability to move fast and adapt to shifting priorities.

Get energy from supporting both internal teams and external partners.

Take ownership of processes and continuously look for automation or efficiency improvements.

This is a remote position.

Your application includes a quick AI interview.

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