Customer Support Specialist

Irco, Islamabad Capital Territory, Pakistan, Islamabad Capital Territory, Pakistan

30+ days ago

Job description

Responsibilities

Advise, manage, recommend and implement all add, moves and changes for mobile services including :
New and upgrade connections.
SIM replacements
Transfer of ownerships
Problem solving connectivity issues with customer’s company's mobile services, which includes liaison, sales person and customer.
Ensure accurately that all changes to clients contract details are updated on a daily basis with the relevant information.
Ensure that the database is keep up-to-date with accurate information.
Complete all relevant documentation in accordance with company procedures.
Summary activity report due every Monday afternoon.

Job Specification

Good Customer Service.

Should be able to speak English fluently with full confidence, able to understand and speak with Australian / British / American accent / Neutral accent customers.

Must have some Telecom customer service experience and understand the telecom terminologies.

Must have IT and Computer skills. Must have inbound and outbound call experience.

Good in written communication. International Call Centre / Telecom Experience.

Must have strong interpersonal skill Must have strong problem solving skills Must have strong communication skills.

Information Technology and Services - Islamabad, Pakistan

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Customer Support Specialist • , Islamabad Capital Territory, Pakistan, Islamabad Capital Territory, Pakistan