Pharmacy Operations Lead

The Pharmacy Operations Lead manages day‑to‑day pharmacy operations, including order coordination, call handling, inventory support, and compliance with regulatory standards. The role ensures efficient prescription processing, customer support, and coordination with suppliers and internal teams.

Key Responsibilities

• Handle inbound and outbound calls related to prescriptions, orders, and customer queries.
• Coordinate order processing, dispatch, and follow‑ups.
• Support inventory tracking and supplier coordination.
• Ensure compliance with DRAP laws and maintain basic documentation.
• Assist with SOP implementation and operational reporting.
• Liaise with logistics, customer care, and finance teams.
• Monitor service quality and elevate issues promptly.

Qualifications

Core Competencies

Benefits

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