Solution Architect - RemoteAHOY • Karachi, Sindh, PK

Solution Architect - Remote

AHOY • Karachi, Sindh, PK

2 days ago

Job type

Quick Apply

Job description

We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office. This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects.

Requirements

Responsibilities :

1- Presale function :

Collaborate with the sales team to identify customer needs and propose Atlassian-focused solutions (Jira, Confluence, Bitbucket, etc.).
Conduct product demonstrations, proofs of concept, and workshops tailored to client use cases.
Prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements.
Stay informed about the latest Atlassian tools, features, and integrations to advise clients on the best-fit solutions.

2- Solution Architect function :

Design scalable, secure and efficient solutions around Atlassian tools for cloud and data center instances of Jira, Service Management, and Confluence platforms, others (Atlassian platform).

Guide solution design, architecture, implementation, automations, and integrations across Atlassian platform.

Work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions.

Oversee and scale the Atlassian ecosystem ensuring best-in-class services to its customers.

Implement Jira, Confluence, Jira Service Management & related Atlassian products as a complete solution such as Collaboration Solution, Tracking System, Agile Project Management, SDLC / ALM, DevOps, Task Management, and more.

Provide Customer Support on-site or remotely with high Quality of Service on Atlassian products.

Accountable on high Quality of Service and Customer satisfaction.

Collect functional and technical requirements from Client when needed and write the technical specifications document.

Handle escalations and effectively resolve any Atlassian-related issues that may arise during the service delivery process.

Identify and mitigate potential risks and issues in service delivery and project execution.

Develop and maintain strong relationships with clients, serving as the primary point of contact for any Atlassian-related service delivery issues or concerns.

3- Project Management :

Manage and oversee the implementation of Atlassian solutions, ensuring delivery on time, within scope, and budget.

Communicate project progress, challenges, and solutions to clients and stakeholders.

Identify risks and develop mitigation strategies for successful project execution.

Drive collaboration among cross-functional teams to ensure seamless project delivery.

Desired Skills & Experience

5 + years of Jira administration experience within a large enterprise environment.

Understanding of Atlassian products and their enterprise applications.

Knowledge in cloud platforms (e.g., AWS, Azure) and integrating Atlassian tools into cloud environments.

Experience in REST APIs and Web Services.

Conceptual and practical understanding of ITIL and CI / CD.

Know-how in Active Directory, Linux, Web App, DB Servers.

Ability to communicate, written and verbal, with technical and non-technical teams.

Customer oriented with a good understanding of milestones deliverables and SLAs.

Strong problem-solving and interpersonal skills, with the ability to work independently and in a team

Proficiency in Agile methodologies, specifically Kanban and Scrum, is a big plus

Education :

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

Benefits

Market Competive Salary

Leaves

Health Insurance

Hybrid / Remote Work Model

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Solution Architect • Karachi, Sindh, PK

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