ServiceNow Architect

Job Description :

Senior ServiceNow Architect

Experience : 8 years

Role Overview :

The Senior ServiceNow Architect is responsible for leading the design implementation and architecture of complex ServiceNow solutions that span ITSM HAM SAM ITOM IRM and HRSD modules. This role requires deep expertise in domain separation strategy integration and leveraging Generative AI capabilities through NowLLM (and / or OpenAI LLM) integration. The architect will gather requirements translate business needs into technical solutions and govern architecture to ensure scalability and security.

Key Responsibilities :

Lead end-to-end ServiceNow platform implementation projects including requirement gathering solution design and deployment.

Architect and implement domain separation to enable data and process segregation across multiple organizations or business units ensuring logical and hierarchical separation.

Design and implement solutions across ITSM HAM SAM ITOM Integrations IRM and HRSD modules aligned with industry best practices.

Integrate ServiceNow with third-party systems and other enterprise applications using APIs REST SOAP and other integration technologies.

Utilize NowLLM and / or OpenAI LLM integration to embed Generative AI capabilities into ServiceNow workflows enhancing automation and user experience.

Collaborate closely with business stakeholders perform workshops and elicit detailed functional and technical requirements.

Define architectural standards governance frameworks and ensure compliance with security and scalability requirements.

Mentor junior architects developers and lead technical teams towards successful delivery.

Support presales activities with technical expertise and solution demonstrations.

Required Skills and Experience :

Minimum 8 years of experience in ServiceNow platform architecture and implementation.

Hands-on experience implementing domain separation including setting up global parent and child domains with data and process segregation.

Strong expertise across key ServiceNow modules : ITSM HAM SAM ITOM IRM and HRSD.

Experience in integrating ServiceNow with external systems (APIs middleware etc.).

Knowledge of Generative AI integration frameworks such as NowLLM and OpenAI LLM within ServiceNow.

Proficiency in scripting (JavaScript) and configuring workflows business rules and UI policies.

Ability to translate business requirements into scalable technical designs.

Excellent communication and stakeholder management skills.

Experience with ServiceNow architecture governance and solution documentation.

Familiarity with Agile and DevOps methodologies for ServiceNow implementations.

Preferred Qualifications :

ServiceNow Certified System Administrator and Certified Implementation Specialist(s) in relevant modules.

Manufacturing industry best practices.

Experience with ServiceNow NowAssist and Generative AI Controller.

Experience working in large enterprise or managed service provider environments involving multi-tenancy and domain separation.

We transform. SAP solutions into Value

For any questions related to Job Description you may connect with below specified contact from Recruiting.

Recruiter Name : Pragya Kalra

Recruiter Email ID :

NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.

Key Skills

APIs,Pegasystems,Spring,SOAP,.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle

Employment Type : Full Time

Experience : years

Vacancy : 1