IT Support Officer

About Us :

We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals : Electronic Money Services (EMI) and Cross-Border Remittances.

Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions for a global customer base.

As we scale our EMI and remittance operations, we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.

Job Summary We are looking for a motivated and detail-oriented

IT Support Officer

to join our IT team. The ideal candidate will assist in providing technical support, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth daily operations. This position offers an excellent opportunity to gain hands-on experience in a professional IT environment and develop technical and problem-solving skills.

Key Responsibilities

Provide first-level technical support to end-users via in-person, email, or remote tools

Diagnose, troubleshoot, and resolve hardware, software, and network-related issues

Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals

Support user account management, password resets, and access requests through Active Directory or similar systems

Install and update software applications as per company policies

Assist with network troubleshooting and connectivity support (LAN / Wi-Fi)

Ensure compliance with IT policies, procedures, and security standards

Required Skills & Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field

Basic knowledge of Windows and macOS operating systems

Familiarity with networking fundamentals (LAN, IP addressing, routers, switches)

Understanding of Microsoft 365, Active Directory, and basic IT security concepts

Strong problem-solving and communication skills

Ability to work collaboratively in a fast-paced environment

Willingness to learn new technologies and take initiative in problem-solving

Note : This description includes only job-related information and standard EEO statements as applicable.

Details

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : Internet Publishing

Referrals increase your chances of interviewing at ACE Money Transfer.

#J-18808-Ljbffr