Senior Community Platform Strategist, IgniteTech (Remote) - $200,000 / year USD

Senior Community Platform Strategist, IgniteTech (Remote) - $200,000 / year USD Are you ready to transform the way communities serve their members? Join us as a Senior Community Platform Strategist and redefine customer success through strategic community engagement.

Base pay range $100.00 / hr - $100.00 / hr

What You Will Be Doing

Conducting Community Strategy Reviews to assess and plan community performance improvements with actionable recommendations.

Developing and deploying Platform Configuration Packages with seamless admin console changes, ensuring smooth transitions from staging to production.

Leading Client Training Sessions to empower client teams with the knowledge and skills for community operations and technical configurations.

What You Won’t Be Doing

Moderating content calendars or managing social media posts.

Handling routine moderation queues or reactive firefighting.

Following pre-set playbooks without room for innovation or ownership.

Senior Community Platform Strategist Key Responsibilities Ensure the customer community operates at peak performance, driving strategic engagement, reducing support load, and accelerating customer success through expert‑led optimization and enablement.

Basic Requirements

Minimum of 3 years in managing or advising digital customer communities.

Experience with configuring and administering modern community platforms like Discourse, Higher Logic, or Salesforce Experience Cloud.

Proven track record managing enterprise accounts worth at least $1 million.

Familiarity with AI‑enabled marketing tools or analytics platforms, such as HubSpot automation or Jasper.

Understanding of AI’s role in community management and social media.

About IgniteTech World‑class talent. 100% global remote.

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote‑work‑from‑anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world. A career with IgniteTech is challenging and fast‑paced and we’re always looking for energetic and enthusiastic team members.

We’re an affirmative action and equal opportunity employer and we value the strength that diversity brings to our workplace.

Working with us This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD / hour, which equates to $200,000 USD / year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.

Seniority level Director

Employment type Full‑time

Job function Customer Service, Information Technology, and Engineering

#J-18808-Ljbffr