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Remote Customer Support Specialist (SaaS & CRM) Hublead Simplify LinkedIn outbound with HubSpot[...]

WorkinvirtualRawalpindi Cantonment, Punjab, Pakistan

4 days ago

Job description

Job Description

Are you a tech-savvy support professional with a passion for delivering outstanding client experiences? Are you familiar with the SaaS and CRM ecosystem? If so, we have the perfect opportunity for you.

WorkinVirtual is proud to present an opening on behalf of our client, Hublead . They are a rapidly growing sales productivity company seeking a detail-oriented and proactive Customer Support Specialist to join their fully remote team. As the first point of contact, you will play a critical role in shaping the customer journey and ensuring every client interaction is seamless, helpful, and professional.

About Our Client : Hublead

Hublead is an innovative sales productivity tool designed to bridge the gap between LinkedIn / LinkedIn Sales Navigator and HubSpot CRM. Their powerful platform empowers sales teams to :

Instantly import LinkedIn contacts and companies directly into HubSpot.
Automatically sync LinkedIn messages, invitations, and activities.
Enrich contact data with verified email and phone numbers.
Track sales performance with advanced reporting and analytics dashboards.

As Hublead continues its rapid growth, they are committed to providing world-class support that matches the quality of their product.

Key Responsibilities

Serve as the primary point of contact for all inbound customer inquiries via email and live chat.

Provide timely, accurate, and professional responses to questions regarding product features, functionality, and integrations with HubSpot and LinkedIn.

Efficiently triage and escalate sales, training, or complex technical inquiries to the appropriate internal teams.

Investigate and troubleshoot potential software bugs by gathering detailed information from users, replicating issues, and creating comprehensive reports for the development team.

Contribute to the continuous improvement of customer support processes by documenting recurring questions and enhancing the company’s knowledge base and FAQs.

Required Skills & Qualifications

Exceptional written communication skills in English, with the ability to convey technical information clearly and professionally.

Proficiency in spoken English for effective internal team collaboration.

Proven experience with HubSpot CRM or similar customer relationship management platforms.

Demonstrated experience in a customer support role, preferably within a B2B SaaS or technology-focused environment.

A highly organized, detail-oriented, and proactive problem-solver.

Ability to work independently and manage time effectively in a remote setting.

Preferred Qualifications (Bonus Points)

Hands-on experience with LinkedIn Sales Navigator or other sales automation tools.

What We Offer

100% Remote : Enjoy the flexibility of working from anywhere.

Growth Potential : This role begins on a part-time basis (approx. 20 hours / week) with a strong opportunity to expand to a full-time position.

High-Impact Role : Collaborate directly with the founders and make a tangible impact on the company’s success and product evolution.

How to Apply

Ready to become a key player on a growing team? If you have the skills and passion for customer advocacy, we encourage you to apply today!

Apply Now by Clicking Here :

Tagged as : B2B Tech, Client Success, Freelance Jobs, HubSpot CRM, Remote Customer Support, SaaS support, Work from Home

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Customer Support Specialist • Rawalpindi Cantonment, Punjab, Pakistan