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Remote Customer Operations Specialist - 45032

Remote Customer Operations Specialist - 45032

TuringIslamabad, Islamabad Capital Territory, Pakistan
9 days ago
Job description

Overview

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We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you will help build workflows, datasets, and simulations that are critical for benchmarking large language models (LLMs) .

Your work will ensure that AI systems are tested against real-world business scenarios , validated for accuracy and compliance , and aligned with customer experience standards .

What You’ll Do :

  • Recreate operational workflows for compliance checks (KYC, AML, GDPR, PCI), audits, and internal controls.
  • Validate AI-generated outputs for administrative tasks, compliance reports, and operational logs .
  • Structure datasets that reflect refund logs, approval workflows, and compliance records .
  • Collaborate with tooling developers to simulate dashboards and monitoring workflows .

Required Qualifications

  • Hands-on experience in operations management and compliance workflows (KYC, audits, refunds, documentation, logs).
  • Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
  • Strong attention to detail and ability to spot issues in AI-generated workflows.
  • Understanding of how operational data is used to train and evaluate LLMs.
  • Excellent written English for creating training-quality datasets and validating AI responses.

    • Perks of Freelancing with Turing

  • Remote-first and flexible work environment.
  • Opportunity to contribute to cutting-edge AI projects with leading LLM companies.
  • Potential for contract extension based on performance and project needs.
  • Commitment : At least 4 hours / day, minimum 30 hours / week, with 4 hours overlapping PST.
  • Engagement Type : Contractor / Freelancer (no medical or paid leave).

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    Customer Specialist • Islamabad, Islamabad Capital Territory, Pakistan