Staff / Senior Consultant MS Dynamics 365 + CRM / CE + CoE & CoP

Overview

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience / design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare / life sciences, education, energy, communications / media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution. Role

We are seeking a highly skilled and experienced Microsoft Dynamics CRM / CE (Customer Engagement) Consultant to join our team. As a CRM / CE Consultant, you will be responsible for designing, implementing, customizing, and maintaining CRM solutions using Microsoft Dynamics 365 (formerly Dynamics CRM). Responsibilities

Collaborate with clients to understand their business requirements and design scalable CRM solutions using Microsoft Dynamics 365 CE Lead the implementation process, including configuration, customization, data migration, and integration with other systems Develop custom workflows, plugins, custom entities, and scripts to extend the functionality of Dynamics 365 CE Integrate Dynamics 365 CE with other business applications and systems, ensuring seamless data flow and interoperability Provide training to end-users and administrators on how to use Dynamics 365 CE effectively. Offer ongoing support and troubleshooting assistance as needed Create detailed technical documentation including solution design documents, configuration guides, and user manuals Perform thorough testing of CRM solutions to ensure they meet quality standards and fulfill business requirements Stay updated with the latest features and updates in Microsoft Dynamics 365 CE. Continuously improve your skills and knowledge through training and certifications Core Power Platform Expertise

Power Apps (Canvas & Model-Driven) - App design, connectors, custom controls, performance optimization Power Automate - Building scalable cloud flows, desktop flows (RPA), error handling, and integrations Power BI - Report / dashboard development, data modelling, DAX, workspace management Dataverse - In-depth knowledge of schema design, relationships, security model, advanced data handling ALM (Application Lifecycle Management)

Experience with solution management and environments segregation Use of Power Platform Build Tools or Azure DevOps pipelines Source control integration (Git) - versioning, patching, and deployment best practices Governance & Administration

Knowledge of Power Platform Admin Center Environment strategy, Data Loss Prevention (DLP) policies Analytics (CoE Starter Kit), monitoring, audit logs Licensing, capacity planning, and security configuration Development & Customization

Power Fx, JavaScript, TypeScript for customizing Canvas Apps & Model-Driven Apps Plugin development using .NET / C# Use of custom connectors, APIs, and data integrations Familiarity with Azure services (Functions, Logic Apps, API Management) Integration & Data Management

Working knowledge of SharePoint, SQL Server, Microsoft 365, Dynamics 365 integration REST APIs and Webhooks ETL processes and data integration tools like Azure Data Factory Reporting & Analytics

Implementation of usage telemetry and analytics using Power BI Understanding of CoE Starter Kit dashboards and customization KPIs for app usage, maker activity, and governance compliance Experience In Training And Mentoring Citizen Developers And Makers

Internal blogs, knowledge base articles, how-to guides Hosting community calls and hackathons Active contributor to internal Yammer / Teams groups or external user communities Familiarity with CoE Starter Kit customization Power Platform certifications (PL-400, PL-600) Experience with agile methodologies (Scrum, Kanban) Requirements

Bachelor’s degree in Computer Science, IT, or related field. Certifications in Microsoft Dynamics 365 (MB-200 / MB-210) and Power Platform (PL-400 / PL-600) are a plus 5+ years of experience with Dynamics 365 CRM / CE including implementation, customization (forms, views, workflows, plugins using C# / .NET), and system integrations via Azure Logic Apps, Power Automate, or custom APIs Establish, lead, and sustain Communities of Practice (CoP) and Centers of Excellence (CoE) to enable cross-functional collaboration, innovation, and knowledge sharing Develop and maintain governance frameworks within CoE / CoP, ensuring consistent adoption of best practices and alignment with organizational goals Champion and evolve CoE / CoP initiatives beyond initial setup, driving continuous improvement, measurable impact, and long-term stakeholder engagement

#J-18808-Ljbffr