Clinical Case Manager EMEA / Asia Region

Overview

A rapidly growing health care company is seeking to expand our clinical case management team with full-time energetic individuals. This is a great opportunity for a dynamic professional who is looking to grow with an organization. The successful candidate will work on a consultative basis with patients understanding their medical needs and communicating their situation effectively to medical doctors worldwide. The ideal candidate must have an entrepreneurial mindset, drive and motivation to be successful.

Responsibilities

• Managing patient cases and responding to patient inquiries.
• Processing all phases of the patient clinical assessments, handling diagnostics information, liaising with international medical centers, etc.
• Ensuring exceptional patient experience
• Conducting quarterly service provider reviews and relationship building
• Liaising with the company’s global patient coordination team to ensure highest level of patient satisfaction
• Working with other company teams to provide comprehensive services.
• Call and provide all evaluation and coordination services remotely to the patients
• Manage customer pipeline using customer relationship management (CRM) applications
• Communicate clearly and professionally verbally and in writing
• Represent the company and its products in an ethical and professional manner
• Cultivate and maintain good customer relationships
• Develop partnerships and alliances

Qualifications (Key Requirements)

Job Specification

Exclusive Requirements

Information Technology and Services - Denver, United States

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