Online Booking Representative

Overview

We are a professional moving company seeking a highly responsive and detail-oriented Online Booking Representative to manage customer inquiries and reservations during the night shift. The ideal candidate will be fluent in English, quick to respond to messages, and committed to working consistently without leave. Qualifications

Fluent in English (written and spoken). Immediate response time to customer inquiries. Strong attention to detail and professionalism. Reliable internet connection and backup power. Experience in online booking or customer service preferred. Responsibilities

Stay online and actively responsive during shift hours (10 PM – 10 AM AEST). Reply to customer inquiries within seconds via chat, email, and social media. Provide accurate service details, pricing, and booking confirmations. Update and maintain the online booking system. Coordinate with the operations team to schedule jobs. Keep records of all customer communications and reservations. Follow up on pending leads to secure bookings.

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