Operations Analyst

Job Overview

As a Customer Success - Operations Analyst, you have to be the one who is dynamic and analytical. If you are a tech-savvy professional with a strong inclination towards utilizing data for optimizing processes and automation, this role is perfect for you. Your main responsibilities will revolve around analyzing data, creating reports and dashboards, and identifying ways to enhance efficiency and automate processes to ensure customer success.

Job Responsibilities

• Analyze customer success data to identify trends, patterns, and areas for improvement.
• Develop and maintain reports and dashboards to track key customer success metrics.
• Collaborate with customer success managers (CSMs) to understand their needs and identify areas for process optimization.
• Create and maintain documentation of customer success processes and workflows.
• Monitor the sales to customer success handoff process and identify areas for improvement.
• Use your tech-savvy skills to automate tasks and workflows to increase efficiency and reduce manual workloads for our CSMs.
• Conduct customer surveys to measure satisfaction and identify opportunities for improvement.
• Facilitate planning for the growth of our customer success team.
• Work with the compensation team to develop and manage incentive programs.

Qualifications

Compensation and Benefits

Financial

Health and Wellness