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L1 Support Engineer
L1 Support EngineerFolio3 Software • Pakistan
L1 Support Engineer

L1 Support Engineer

Folio3 Software • Pakistan
30+ days ago
Job description

We are looking for a skilled L1 Support Engineer with 1-2 years of experience in managing Microsoft Azure services, virtualization, storage, databases, and enterprise IT infrastructure. The candidate must be comfortable working in a rotating shift environment.

Work Schedule :

  • Rotating Shifts  (Day, Evening, Night)
  • Weekend / holiday availability as required
  • Flexible to support critical issues outside regular hours

Key Responsibilities :

  • Deploy, configure, and manage  Azure Virtual Machines (VMs)  and  Azure App Services
  • Manage Azure resources :   Storage, VNet, NSG, Load Balancer , Backup & Monitoring
  • Administer  Azure AD , on-premise  Domain Controllers , DNS, DHCP
  • Setup, manage, and troubleshoot  Azure Virtual Desktop (AVD)  and  FSLogix profiles
  • Administer  Windows Cloud PCs
  • Support and manage  Windows & Linux servers
  • Manage  SQL Server / Azure SQL  environments
  • Perform systems monitoring, patching, performance tuning, and troubleshooting
  • Ensure compliance with security best practices
  • Work with IT and development teams for deployments
  • Create and maintain documentation
  • Required Skills & Expertise

    Azure & Cloud :

  • Azure Administration (VMs, App Services, Storage, Backup, AVD)
  • Azure AD, Identity & Access management
  • Experience with  FSLogix , Windows
  • Systems & Infrastructure :

  • Strong understanding of  Windows Server & Linux
  • Domain Controllers, Group Policies, DNS / DHCP
  • Networking basics : VPN, subnetting, firewalls, routing
  • Additional Skills :

  • PowerShell / Bash scripting (preferred)
  • Understanding of monitoring tools (Azure Monitor, Log Analytics)
  • Excellent troubleshooting and communication skills
  • Experience :

  • 1 to 2 years  in Azure / system administration roles
  • Rotating shift experience is a plus
  • Preferred Certifications :

  • Azure Administrator Associate (AZ-)
  • MCSA / Microsoft / Windows Server certifications (optional)
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    L1 Support Engineer • Pakistan