Automation Engineer - Remote

Job Summary :

We’re seeking an experienced

Automation Engineer

to identify manual, repetitive processes and replace them with scalable, reliable automations. By deploying no‑code platforms, custom scripts, and AI / LLM capabilities, you’ll free our teams to focus on higher‑value work that drives agent success. You’ll partner with stakeholders to understand workflows, implement solutions, and champion continuous improvement. Duties & Responsibilities

Audit cross‑functional workflows, surface high‑impact automation targets, and prioritize them

Build and maintain system-to-system automations using modern no-code and low-code platforms

Develop custom scripts and browser-based automations for edge cases where prebuilt tools fall short

Collaborate with cross-functional stakeholders to gather requirements and implement solutions that address operational pain points

Document workflows clearly and create internal guides that help cross-functional teams understand and adopt automated processes

Monitor automations for performance and reliability, troubleshoot issues, and optimize over time

Stay current with emerging tools, AI capabilities, and platform updates to continuously evolve automation strategy and tooling

Requirements

Required Skills & Abilities : Hands-on experience with one or more automation platforms (e.g. Make.com, n8n or equivalent) Experience building internal tools and backend workflows using low-code platforms that support custom APIs, data modeling, and user interface components for operations teams

Effective communicator who can collaborate with non-technical stakeholders and translate business needs into automation logic

Ability to manage multiple automation projects, prioritize work, and deliver results independently

Demonstrates precision in testing and validating workflows, and approaches unfamiliar problems with curiosity, creativity, and a self-directed mindset

Education and Experience : BA / BS in Computer Science, Engineering, Information Systems or equivalent hands-on experience

2 - 3 years in roles focused on workflow optimization, internal tooling, or systems integration, ideally in a customer support context

Experience working with AI and LLM-based solutions, including platforms like OpenAI (GPT), Anthropic (Claude), and models such as Gemini or LLaMA, to enable intelligent automation and enhance business workflows is a strong plus

Proven track record of improving operational processes through technology, with clear examples of how your work reduced manual effort or increased efficiency

#J-18808-Ljbffr