Billing Analyst Pakistan - Remote

Overview

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

What Youll Do

• Serve as the main point of contact for all billing-related inquiries
• Bill and process charges, research outstanding billing items, generate invoices, and review and validate refunds
• Provide feedback to management to solve problems and fine-tune processes
• Interact with internal departments to ensure timely handling and resolution of cases
• Assist sales in an operational capacity to close a sale and generate quotes
• Understand the Quote-to-Cash process and troubleshoot issues as they arise
• Oversee billing status of accounts by researching and resolving inconsistencies and errors
• Analyze billing documents and data for accuracy, acquiring missing or correct data when necessary
• Create standard invoices and customize invoices, ensuring accuracy and adherence to billing cycles
• Analyze billing data to identify trends and prepare reports to track performance
• Collaborate with sales, order management, billing / collections, customer success, tax, enterprise systems and other departments to ensure smooth processes
• Adhere to internal and external regulations related to billing and accounting
• Resolve customer billing inquiries with clear and timely communication
• Create invoice templates to automate customized billing
• Review and validate credits / refunds, issue refunds, review payment disputes and chargebacks
• Review accounts with discrepancies, perform audits, and provide solutions
• Evaluate the billing process and recommend improvements
• Ensure proper period cut-off for month-end close procedures
• Be the point person to answer billing-related support cases
• Provide accurate and timely reporting
• Generate reports based on specific needs
• Maintain data integrity when entering information into electronic systems
• Collaborate with other functional teams to ensure data quality and consistency
• Serve as the primary contact for billing-related support cases related to MM / ENT / STRAT
• Handle issues related to enterprise billing and prepare customized invoicing
• Conduct trainings for new hires
• Create, maintain and continuously update SOPs
• Implement process enhancements and automation to streamline workflows
• Participate in account audits, purchase orders, sales tax exemptions and billing compliance reviews

Requirements

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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