Merchant Support Executive

Simpaisa is looking for a Merchant Support Executive who will be responsible to handle partner inquiries, resolve issues, and ensure high levels of merchant satisfaction. You will act as the primary point of contact between the merchant and the business, adhering to quality standards and performance metrics operating in a fast-paced, dynamic environment.

Key responsibilities :

First-Line Ticket Resolution :

• Respond promptly to merchant / partner inquiries via live support operations (WhatsApp, email, ticketing).
• Efficiently and accurately resolve first-line tickets related to account inquiries, transaction issues, and general product information.

Product Knowledge :

Problem Solving :

Communication :

Documentation :

Quality Assurance :

Qualifications :

Job Type : Full-time

Ability to commute / relocate :

Education :

Location :