Business Analyst

Talent Management | HR Operations I HR Analytics I Employer Branding I Performance Management I OD I HR Policies | Head Hunter | Employee Engagement To assure Business Standards at all times, the prime objective of a Business Analyst is to analyze performance and business related functions and provide insights findings to improve them. To ensure that the business is performing as per the requirements put forth by the client.

Job Responsibilities

Gathering and Analyzing data in support of business cases, proposed projects and business requirements

Must be able to work independently in a time critical environment and as a part of team on special and ongoing projects

Provide business intelligence / reporting that assists the team in generating optimal performance

Identifying gaps in information, processes and agents training

Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development

Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction

Qualifications / Experience

Preferably Graduate in any discipline

Customer Services / Quality Assurance Background would be preferred.

Good Communication Skills

Good Analytical and Strategical Skills

Command over MS Office / specifically Excel is mandatory

Good understanding of Power BI and other analytical tools

Seniority Level Associate

Employment Type Full-time

Job Function Analyst

Industries Outsourcing and Offshoring Consulting

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