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Community Manager (Remote)

Community Manager (Remote)

HR WaysGujranwala Division, Punjab, Pakistan
27 days ago
Job description

Overview

The company is a leading platform that empowers businesses to create and deploy intelligent chatbots. We’re seeking a passionate and creative Community Manager to join our team and help build and nurture a thriving community of users.

Responsibilities

  • Community Management :

Actively engage with our community members on various platforms (forums, social media, etc.)

  • Respond to inquiries, provide support, and foster a positive community atmosphere
  • Moderate discussions and ensure that they remain respectful and on-topic
  • Content Creation :

    • Write engaging and informative content, including blog posts, articles, and social media updates

  • Create product videos, tutorials, and demos to educate and excite our community
  • Develop comprehensive help documentation to assist users in effectively utilizing our platform
  • Customer Interaction :

    • Conduct one-on-one Zoom calls with customers to address their needs and provide personalized support

  • Engage in live chats to answer questions and resolve issues in real-time
  • Product Updates :

    • Regularly communicate new product features, updates, and enhancements to the community

  • Gather feedback from users to help improve our products and services

    • Qualifications

  • Excellent written and verbal communication skills
  • Strong understanding of social media platforms and community management best practices
  • Experience with content creation tools (e.g., Canva, video editing software, Figma, Loom)
  • Ability to work independently and as part of a team
  • Passion for technology and a desire to help others

    • Experience

  • Minimum of 1 to 2 years of experience
  • Strong leadership and team management skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and manage multiple priorities

    • Other Details

  • Experience : 2+ years
  • Work Timings : 10 AM - 7 PM
  • Work Days : Monday - Friday
  • Work Mode : Remote work flexibility
  • Location : Pakistan

    • About HR Ways

    HR Ways is a Technical Recruitment Firm helping software houses and IT Product companies Internationally and Locally to find IT Talent. HR Ways is engaged by 150+ Employers ranging from the world\'s biggest SaaS Companies to the most competitive Startups. Find out more at

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    Community Manager • Gujranwala Division, Punjab, Pakistan