Technical Advisor

Company Overview

DacoreIT is a global IT service and outsourcing company that provides end-to-end technology support worldwide. Specializing in remote help desk, on-site field engineering, infrastructure management, and IT outsourcing, DacoreIT ensures 24 / 7 reliable and responsive service. With a strong international network and local presence, the company helps businesses maintain operational stability, minimize downtime, and drive growth. Offering services such as hardware deployment, monitoring, and lifecycle management, DacoreIT is committed to delivering global IT solutions with local precision. The company values reliability, excellence, teamwork, and customer focus in its mission to simplify IT support.

Role Description

This is a full-time, on-site role for a Technical Advisor based in the Lahore District. The Technical Advisor will be responsible for providing technical support, troubleshooting IT issues, and ensuring prompt resolutions to client queries. Additional responsibilities include delivering excellent customer service, communicating technical solutions effectively, and collaborating with teams to maintain performance standards. The role will involve assisting with technical processes and enhancing the overall client experience through proactive problem-solving.

Qualifications

• Strong Technical Support and Troubleshooting skills
• Excellent Communication and Customer Service abilities
• Strong Analytical skills for problem-solving and decision-making
• Ability to work independently and as part of a team
• Familiarity with IT infrastructure and hardware deployment processes is a plus
• Relevant certifications or a degree in IT or related fields is advantageous

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