Senior Programme Officer – Dastak Teacher Training

The Citizen FoundationKarachi Division, Sindh, Pakistan

30+ days ago

Job description

Incumbent will be responsible to assist Deputy Manager – Dastak Teacher Training by managing Trainee enrolment, communication, follow-ups, and post-training processes. The role requires maintaining accurate records, coordinating Trainee scheduling, ensuring timely follow-ups, and supporting communication between Trainees, Trainees, and the training team. The incumbent will ensure smooth execution of training cycles by handling operational, administrative, and communication tasks.

Data Sharing and Coordination

Send WhatsApp messages to Trainees regarding payment confirmation, attendance, submissions, and updates.
Clean and update registration data, removing duplications and updating contact status.
Record payments, upload receipts, and update payment / contact status.
Update daily enrolment numbers.
Maintain communication with Trainees to resolve queries and provide guidance.
Log and track queries through a query log and ensure timely resolution.

Trainee Enrolment and Scheduling

Handle Trainee enrolment and engagement throughout the training cycle.

Place Trainees into batches based on preferred time slots after payment.

Create and maintain WhatsApp batch groups for Trainees, ensuring updated details are shared.

Manage rescheduling requests and update Trainee placements in relevant groups.

Respond to Trainees’ questions after consulting with the team.

Share training schedules and Trainee IDs during the first week of training.

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Teacher • Karachi Division, Sindh, Pakistan