Customer Service Specialist @ inDrive

About the job

inDrive is an international ride-hailing service.

We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the better! We’re looking for Customer Support Specialists in Pakistan. Important Note :

This is an

on-site position . The selected candidate will be

required to work from our office located in Gulberg 2, Lahore, Pakistan. What you will do :

Handle multiple conversations (chats / calls / emails) simultaneously with customers. Respond to customer inquiries in a timely and professional manner. Document customer interactions and update customer records. Follow up on unresolved issues to ensure satisfactory resolution. Exceed customers' expectations in terms of customer service & accurate information. What we expect from you :

Digital literacy, data entry & writing skills, knowledge of Google products : Google Sheets, Google Docs Product knowledge of E-Hailing, Products & Services, Travel / Couriers Competent verbal and written communication skills Good language skills (depending on the supported country) Typing skills (minimum 100 words per minute) Experience in using Customer Service CRM systems (Salesforce / Zendesk / Zoho) Working terms :

Unlimited opportunities for professional and career growth The opportunity to become part of an international team of professionals creating one of the greatest success stories in the global IT industry Initial training provided Working hours : 5 / 2 shift work We offer all conditions for professional and personal growth within a rapidly growing tech company. Your resume will be considered within 14 calendar days from receipt. If your experience meets our requirements, we will contact you. If you do not receive feedback, it means there are currently no suitable vacancies for you.

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