Assistant Manager Corporate NOC

Department & Function :

Network Operations & Maintenance Center Position :

Assistant Manager Corporate NOC Location :

Islamabad Reporting to :

Manager Corporate Business Support Job Type :

Permanent Total Positions :

1 Grade :

9 Job Purpose

The role is responsible for supervising day-to-day operations of the Network Operations Center to ensure high availability, performance, and reliability of corporate network services. This role involves incident management, team supervision, coordination with cross-functional departments, and proactive monitoring of corporate clients’ services to maintain service-level agreements (SLAs). The role demands strong expertise in IP / MPLS networks and BGP routing, with both theoretical knowledge and hands-on troubleshooting / configuration skills, to resolve complex issues at core and transmission levels. Job Responsibilities

Lead the Corporate NOC team, ensuring effective management of enterprise customer issues and escalations. Oversee Level 1 and Level 2 NOC operations, providing advanced support for optical transmission and datacom incidents. Monitor, troubleshoot, and optimize fixed network infrastructure to maintain high availability and performance. Develop, implement, and enforce SOPs, KPIs, and SLAs for L1 and L2 NOC operations. Collaborate with engineering and vendor teams to conduct root cause analysis and implement long-term fixes. Generate regular performance and incident reports, highlighting trends, risks, and improvement opportunities. Ensure timely incident response, resolution, and escalation in compliance with defined SLAs. Manage shift operations, allocate tasks, and ensure adherence to operational procedures. Mentor, guide, and evaluate NOC engineers / executives to enhance technical expertise and team productivity. Identify training needs and drive continuous professional development of team members. Serve as an escalation point for complex technical issues requiring advanced troubleshooting and resolution. Education

Must be a graduate with minimum 16 years of education IP certifications (CCNP or equivalent) is preferred Work Experience

4 to 6 years’ in datacom networks. Skills – Generic

Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Attention to detail with focus on service quality and reliability. Adaptability to evolving technologies and complex environments. Ability to work under pressure and handle critical incidents. Strong documentation and reporting skills. Customer-oriented mindset with professional empathy. Skills – Job Specific

Strong understanding of optical fiber transmission systems (SDH / OTN / DWDM). Experience in configuration, monitoring, troubleshooting, and maintenance of optical transport networks. Familiarity with vendor equipment (e.g., Huawei, ZTE, Fiber Home) and associated management systems. Expertise in Layer 2 / Layer 3 technologies (MPLS, IP, Ethernet). Configuration and troubleshooting of routers, switches, firewalls, and core network elements. Knowledge of routing protocols (OSPF, BGP, IS-IS) and VPN technologies for enterprise customers. Hands-on experience in network monitoring tools and NMS platforms. Proven experience in managing a corporate NOC team, ensuring SLA-driven support for enterprise clients. Establishing and maintaining ticketing systems, escalation processes, and reporting mechanisms. Ability to handle escalations, coordinate with technical teams, and ensure customer satisfaction. Skilled in mentoring and managing support engineers to improve efficiency and customer experience.

#J-18808-Ljbffr