Islamabad, Pakistan | Posted on 07 / 16 / 2025
DPL is one of the leading software development and IT companies around the world. Established in 2003, DPL serves customers in all major regions emphasizing most on Europe, Middle East and Americas. The company is based in Islamabad, Pakistan with its regional offices located in USA and Sweden.
DPL is the pioneer in Agile practices and innovation culture in Pakistan. The company has been recognized globally in various magazines and rankings for its unparalleled workplace environment. The flat culture and holacratic approach encourage employees to work devotedly and stimulate innovations in the process.
Clients from a wide range of industries including, but not limited to Healthcare, Fintech, Automotive, Mobility, Telco, Education, Media and E-commerce make a highly diverse portfolio at DPL. The services primarily include Digital Transformation, Product Engineering, IT Strategy & Consulting, and Custom Software Development.
Job Description
DPL’s Rebel gang is expanding! We are looking for a talented Production Support Engineer to join our team for the night shift. In this role, you’ll be responsible for investigating, reproducing, and resolving complex technical issues that impact our customers, ensuring smooth operation of our production systems, and collaborating closely with cross-functional teams.
Key Responsibilities
Ensure production systems are running smoothly and performing optimally.
Collaborate with the Customer Support team to troubleshoot and resolve reported issues or bugs.
Work with development teams to identify, document, and remediate frequently occurring issues.
Respond to user support queries promptly and professionally.
Monitor system health and proactively identify potential risks or performance bottlenecks.
Recommend and implement system improvements where necessary.
Participate in knowledge-sharing sessions with developers and other stakeholders.
Cooperate with various departments to resolve issues reported by the Customer Support team.
Review and analyze incidents to identify patterns and recurring problems.
Suggest process and procedural enhancements to improve support efficiency and system stability.
Continuously learn to stay current with product releases, technological changes, and best practices.
Required Skills & Experience
Experience : 2-4 years of professional experience with .NET Core and Angular development.
Technical Skills :
Proficient in C# with .NET Core .
Strong understanding of Object-Oriented Programming (OOP) principles.
Experience in developing and maintaining Web APIs .
Familiarity with Identity Framework for authentication and authorization.
Hands-on experience with ORM tools like Dapper and Entity Framework .
Expertise in C# API development for integration with UI and external services.
Front-end experience with Angular 18 or React JS .
Solid knowledge of : HTML / CSS
HTTP Client
JSON
Web Services
Experience working with relational and non-relational databases :
MySQL
MongoDB
HBase
Soft Skills :
Persistence and perseverance in problem-solving.
Ability to work effectively in a collaborative environment.
Strong analytical and troubleshooting abilities.
Nice to Have
Experience with AWS cloud services.
Familiarity with DevOps practices or version control systems like Git .
Experience with real-time communication technologies such as SignalR or Firebase .
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Developer Night Shift • Islamabad, Islamabad Capital Territory, Pakistan