Call Center Agent - Online / Remote

Overview Call Center Agent Online / Remote Job for Fresh Graduates at Farnek Service Ltd in Faisalabad

Responsibilities

Handle inbound and outbound calls professionally and efficiently

Provide excellent customer service and resolve complaints

Maintain records of customer interactions, transactions, comments, and complaints

Follow communication scripts and policies when handling different topics

Identify and escalate priority issues to the appropriate channels

Keep updated on company products, services, and policies

Qualifications

Excellent verbal and written communication skills in English and Urdu

Strong problem-solving, listening, and interpersonal skills

Ability to handle high-pressure situations and remain calm

Good computer skills and knowledge of relevant software programs

Customer-centric mindset and the ability to empathize

Location : Faisalabad, Pakistan

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