Customer Service Representative

Looking for a rewarding career in a dynamic customer service environment? Look no further! Cyber Tech is hiring Customer Service Representatives. About Our Company : Cyber Tech is a leading call center in Karachi, known for providing exceptional customer service solutions to clients worldwide. With a focus on innovation and excellence, we offer a supportive work environment where employees can thrive and grow. Competitive Salary (35,000 to 45,000 PKR + Commissions) Flexible Night Shifts (8 PM to 4 AM) Convenient Location in Gulshan-e-Iqbal, Karachi Growth Opportunities for All Skill Levels Students Welcome (Ages 16 to 25) Requirements : Basic English Skills Punctuality Self-Confidence Job Specification

Communication : Clear and effective communication skills to interact with customers professionally and empathetically. Problem-Solving : Ability to identify customer needs, address concerns, and provide appropriate solutions. Active Listening : Attentiveness to customer inquiries, concerns, and feedback to ensure their needs are understood and met. Patience : Calm and composed demeanor to handle challenging situations and difficult customers with patience and understanding. Time Management : Efficiently manage time to handle multiple customer inquiries while maintaining quality service and response times. Adaptability : Flexibility to adapt to changing customer needs, policies, and procedures in a fast-paced environment. Product Knowledge : Thorough understanding of products or services offered to accurately assist customers and provide relevant information. Empathy : Ability to empathize with customers’ situations and emotions to build rapport and establish trust. Computer Proficiency : Basic computer skills to navigate customer service software, CRM systems, and other digital tools effectively. Teamwork : Collaboration with colleagues and other departments to resolve customer issues and improve overall service delivery.

#J-18808-Ljbffr