Specialist / Expert OSS / SD Operations & Support (Proactive Pipeline)

Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings.

Grade Level :  L1 / L2

Location :   Islamabad

What is Specialist / Expert OSS Operations & Support?

This role will be responsible for managing Operations, Support & Planning of various Platforms deployed on OSS, EMS & Underlying Layers along with Service Desk platforms in use across the Organization.

The role is also responsible for overseeing CAPEX & OPEX planning / execution of the department budgets.

The role reports directly to the Manager OSS & Network Performance with an extended team of 12 team members.

What does Specialist / Expert OSS Operations & Support do?

• Handle day-to-day operations of OSS, EMS, Service Desk & other related platforms.
• Device strategy to oversee smooth operations & transformation of Service Desk Platforms in use across organization.
• Provide Techno functional support for smooth running of Service Desk Platforms.
• Work on proposals / strategies to improve cost efficiencies.
• Tactical Planning & Execution to ensure risk mitigation and sustainability of NOC Platforms.
• Keep close contact with Supplier / Partner Teams to ensure smooth operations of NOC Platforms.
• Liaise with Sourcing / Procurement teams to ensure timely delivery enabling NOC to meet strategic & transformational objectives.
• Ensure continuous exploration & discovery of emerging technologies / platforms for potential adoption enabling cutting edge deployments & modernization for NOC.

What is Specialist / Expert Service Desk Solutions?

Responsible for in-house development of applications & utilities to support fast changing emerging business needs of organization. In addition, the role also supports several automation initiatives to efficiency to operational processes.

The role reports directly to the Manager SQM & Automation Support.

What does Specialist / Expert Service Desk Solutions do?

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

Requirements for Specialist / Expert OSS Operations & Support :

Requirements for Specialist / Expert Service Desk Solutions :

Skills Required

Educational & other Requirements

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.