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Senior Logistics Executive
iGate Technologies PakistanIslamabad, Islamabad Capital Territory, Pakistan15 hours ago
Job descriptionBachelors Degree 1 year of experience MS OFFICE, Written & Verbal Communication Skills Fuel Allowance Medical Insurance Free Lunch Facility (In-house) GYM Passport (Panel Gym's Free of Cost) Participatory Fund Market Competitive Salary Learning & Challenging Work Environment Amazing Work Culture Paid Time off Group Life Insurance Maternity Leaves and many more
Responsibilities
- Monitor courier shipments to ensure timely delivery
- Regularly track and monitor dispatch reports to check if the parcel has been dispatched
- Regularly track and monitor to check why the orders have not been dispatched by the warehouse
- Create tickets on CTS platform for orders with address queries, parcels delivered to parcel shops
- If any collection ticket is created on CTS, then action to be taken
- Resolve the queries raised by customer support
- Follow up with couriers for stuck parcels via email and their self-service portal
- Effective communication with the Compliance team to maintain account performance, and with the Customer Support team to address customer concerns
Requirements
Benefits
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Senior Executive • Islamabad, Islamabad Capital Territory, Pakistan