Customer Service Officer

A Customer Service Officer is responsible for delivering outstanding customer service by managing inquiries and resolving complaints, ensuring customer satisfaction and loyalty. They act as the primary point of contact for customers, handling various communication channels and maintaining a professional and friendly rapport.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person promptly and professionally.
• Resolve customer complaints and issues efficiently, escalating to higher management when necessary.
• Maintain a detailed record of customer interactions, transactions, comments, and complaints.
• Provide accurate information about products and services to customers.
• Assist in processing orders, applications, and requests.
• Communicate with internal departments to ensure customer needs are met.
• Develop and maintain a working knowledge of company products, services, and promotions.
• Identify customer needs and suggest appropriate products / services.
• Follow-up with customers to ensure their issues are resolved.
• Participate in training and development opportunities to enhance skills and knowledge.

Requirements

Qualifications

Working Conditions

Personal Attributes

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