We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office. This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects.
Requirements
Responsibilities:
1- Presale function:
· Collaborate with the sales team to identify customer needs and propose Atlassian-focused solutions (Jira, Confluence, Bitbucket, etc.).
· Conduct product demonstrations, proofs of concept, and workshops tailored to client use cases.
· Prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements.
· Stay informed about the latest Atlassian tools, features, and integrations to advise clients on the best-fit solutions.
2- Solution Architect function:
· Design scalable, secure and efficient solutions around Atlassian tools for cloud and data center instances of Jira, Service Management, and Confluence platforms, others (Atlassian platform).
· Guide solution design, architecture, implementation, automations, and integrations across Atlassian platform.
· Work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions.
· Oversee and scale the Atlassian ecosystem ensuring best-in-class services to its customers.
· Implement Jira, Confluence, Jira Service Management & related Atlassian products as a complete solution such as Collaboration Solution, Tracking System, Agile Project Management, SDLC/ALM, DevOps, Task Management, and more.
· Provide Customer Support on-site or remotely with high Quality of Service on Atlassian products.
· Accountable on high Quality of Service and Customer satisfaction.
· Collect functional and technical requirements from Client when needed and write the technical specifications document.
· Handle escalations and effectively resolve any Atlassian-related issues that may arise during the service delivery process.
· Identify and mitigate potential risks and issues in service delivery and project execution.
· Develop and maintain strong relationships with clients, serving as the primary point of contact for any Atlassian-related service delivery issues or concerns.
3- Project Management:
· Manage and oversee the implementation of Atlassian solutions, ensuring delivery on time, within scope, and budget.
· Communicate project progress, challenges, and solutions to clients and stakeholders.
· Identify risks and develop mitigation strategies for successful project execution.
· Drive collaboration among cross-functional teams to ensure seamless project delivery.
Desired Skills & Experience
· 5 + years of Jira administration experience within a large enterprise environment.
· Understanding of Atlassian products and their enterprise applications.
· Knowledge in cloud platforms (e.g., AWS, Azure) and integrating Atlassian tools into cloud environments.
· Experience in REST APIs and Web Services.
· Conceptual and practical understanding of ITIL and CI/CD.
· Know-how in Active Directory, Linux, Web App, DB Servers.
· Ability to communicate, written and verbal, with technical and non-technical teams.
· Customer oriented with a good understanding of milestones deliverables and SLAs.
· Strong problem-solving and interpersonal skills, with the ability to work independently and in a team
· Proficiency in Agile methodologies, specifically Kanban and Scrum, is a big plus
Education:
Benefits
Market Competive Salary
Leaves
Health Insurance
Hybrid / Remote Work Model
Solution Architect - Remote • Karachi, Sindh, PK
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