IT Assistant - INTERNATIONAL

Job Description

INTERNATIONAL CANDIDATES ONLY

We are seeking an IT Assistant to support our lead Systems Architect in maintaining and enhancing a full-stack solution that automates personal injury demand writing. This role is ideal for a technically capable professional who enjoys hands-on support, system monitoring, documentation, and assisting with AI-driven and cloud-based tools in a growing legal technology environment.

The IT Assistant will help with system maintenance, troubleshooting, testing, and operational support across OCR pipelines, AI workflows, and internal platforms.

Responsibilities :

• Assist in maintaining OCR pipelines used to extract data from medical and legal documents
• Support testing and monitoring of LLM-based workflows for demand drafting
• Help manage user access, permissions, and basic features within the client portal and dashboards
• Assist with API integrations and data flow troubleshooting across platforms
• Monitor system performance and report issues to the lead IT / Systems Architect
• Support data security best practices and compliance requirements, including HIPAA-related safeguards
• Assist with documentation of systems, workflows, and technical procedures
• Provide general IT and technical support to internal team members

Requirements :

Nice to Have :

This is a remote role open to international candidates with competitive compensation based on experience. This position offers hands-on exposure to advanced AI systems and legal technology while working closely with a senior technical leader in a fast-growing environment.