Receptionist (Inpatient), Service Line - Children's Hospital Aga Khan University Hospital

Receptionist (Inpatient), Service Line - Children's Hospital Entity Aga Khan University Hospital

Location Introduction The Service Line - Children’s Hospital is committed to providing state-of-the-art clinical services to children. It imparts high quality undergraduate and postgraduate training as well. It consists of a group of dedicated full-time and part-time faculty. Besides the outpatient clinics, the inpatient set-up consists of 122 beds, including 24 beds NICU, 8 beds PICU, 4 beds CICU, 16 beds SCU and sub-specialty areas for Paediatric Neurology, Cardiology, Surgery etc. along with round the clock fully trained paediatric medical and nursing staff.

Responsibilities You will be responsible to :

greet patients and other customers in a polite, prompt, helpful manner and provide required support

ensure timely communication as per the requirements using the technology currently in use

place meal orders for patients as per the physicians’ orders

coordinate with the Bed Management and Admission departments regarding referral / transfer arrangements of patients as per the requirements

manage receipt of payments through cash, debit / credit cards and cheques

maintain data and keep records of all necessary documents as per institutional guidelines

provide administrative support to the unit, including to maintain the tidiness and cleanliness of the entire unit

ensure availability of all necessary forms and other stationary in the unit

provide assistance to the supervisor in the quality audits and keeping ward manuals and records updated

act as a unit coordinator whenever assigned by the supervisor.

Requirements You should have :

at least one year of experience, preferably of handling front desk or looking after customer services

excellent interpersonal skills and be customer -oriented

knowledge and proficiency in basic computer application s such as Microsoft Office

ability to multi-task and work effectively in teams as well as independently in a fast-paced, professional environment

ability to handle stressful situations and meet stringent deadlines

good problem-solv ing, creative and critical thinking skills

willing ness to work in COVID wards and critical patient care areas

willing ness to work in all shi f ts , including morning s , evening s and night s.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by

April 28, 2021

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