Release Engineer - Dynamics 365 CRM

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group / corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About The Role We are seeking a highly skilled and detail-oriented Release Engineer to join our team. This role requires someone who can effectively plan, manage and execute deployment processes while collaborating closely with cross‑functional teams.

Key Responsibilities

Plan, generate, and verify release notes; communicate updates and track changes.

Conduct environment checks and manage deployments across multiple environments.

Provide comprehensive support before, during, and after field deployments, ensuring efficient resolution of technical issues.

Diagnose, test, and repair deployment‑related issues.

Plan and manage workflows with precision, ensuring accuracy and adherence to timelines.

Work flexible shifts and adapt to changing schedules as required.

Collaborate with developers, QA, and operations teams to ensure seamless deployment processes.

Maintain comprehensive documentation of deployment processes, configurations, and procedures.

Identify and implement process improvements to enhance deployment efficiency and quality.

Assess and mitigate risks associated with deployments, ensuring minimal service disruption.

Provide training and mentorship to junior team members and new hires.

Monitor deployment activities, generate reports, and provide regular updates to stakeholders.

Ensure compliance with company policies, standards, and regulatory requirements during all deployment activities.

Lead and coordinate incident resolution efforts related to deployments, ensuring timely and effective solutions.

Utilize satellite products from the Dynamics 365 family to deliver client solutions.

Qualifications and Skills

Proven experience in release engineering, deployment management, or a similar role.

Strong understanding of Microsoft Dynamics 365 / CRM and related technologies.

Excellent problem‑solving, troubleshooting, and debugging skills.

Strong organizational and workflow management abilities.

Effective communication and collaboration skills for cross‑functional teamwork.

Experience mentoring and training junior team members is a plus.

Education and Certifications Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field (or equivalent practical experience). Microsoft certifications such as Microsoft Certified : Dynamics 365 Developer Associate, Azure DevOps Engineer Expert, or other relevant certifications are a strong plus. Additional training or certifications in release management, CI / CD tools, or cloud platforms (e.g., Azure) will be considered an asset.

Exciting Benefits We Offer

Market‑leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance‑based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan (Tenured Employees Only)

Life Benefit

Child Care Facility

Company Provided Lunch / Dinner

Professional Development Budget

Recreational area for in‑house games

Sporadic On‑shore training opportunities

Friendly work environment

Leave Encashment

Disclaimer Disclaimer :

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Seniority Level

Mid‑Senior Level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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