Helpdesk Support Specialist / Junior Systems Administrator

Helpdesk Support Specialist / Junior Systems Administrator Who We Are : ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX / Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.

Who You Are : You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician / Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008 / 2012 and various production environments.

About the Role : This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face‑to‑face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.

Requirements

A minimum of 4 years of hands‑on experience in a relevant position

A Bachelor's degree in Computer Science or a related field

Proficient in providing support for MacBook systems

Strong knowledge of Windows 7 and more recent versions

Experience with mobile device support

Solid background in desktop support and customer service

Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360

Experience with Single Sign‑On (SSO) and Multi‑Factor Authentication (MFA) tools, like Okta or OneLogin

Confidence in troubleshooting a wide variety of IT issues

Proficiency Windows Server 2008 and newer

Experience with hosted services including Gmail and Office 365

Knowledge of security software such as Symantec and ESET Antivirus

Experience with printing services and management

Familiarity with Group Policy Objects (GPOs)

Experience with VERITAS Backup Executive for data backup

Knowledge of hosted VoIP service providers like Ring Central or Vonage

Ability to produce clear, concise, and well‑organized documentation

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

IT Services and IT Consulting

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