PEOPLE COORDINATOR - Karachi

Key Responsibilities and Deliverables:

Effective recruitment, selection and on-boarding

• Identify recruitment need and what the business is looking for and create and load advertisement on recruitment portal
• Screen CV’s and perform initial screening interview, including reference checks
• Schedule further interviews(including line management) for shortlisted candidates
• Schedule candidates for assessments (as required by role)
• Advise successful candidates and regret unsuccessful candidates
• Draw up Letters of Offer; once signed, ensure completion of full Engagement Pack
• Liaise with line to co-ordinate induction and training
• Ensure compliance in terms of internal B Band recruitment process

Effective management of the performance management system

• Co-ordinate and facilitate HR component of scorecard within agreed deadlines
• Ensure business meets all scorecard deadlines and that the process is as fair and objective as possible
• Create/review individual PDP’s to identify training and other development needs as per agreed schedules
• Liaise with Training and Development specialists to follow-through on identified development needs

Effective training and development within the business unit(s)

• Ensure new engagements are booked on the system for mandatory training and that relevant individuals are properly informed
• Identify training needs within business unit (s) and/or respond to training request from manager
• As required, liaise with L & D Co-ordinator to source training providers and courses for specific needs
• As required, facilitate training courses
• Ensure training plans are constantly updated
• Follow-up in terms of training absenteeism
• Co-ordinate and monitor successful implementation of learnerships, including following-up on training, observing mentor/learner meetings and assisting to resolve feedback from learners on their progress
• Ensure all bursary applications are submitted within deadlines
• Ensure all relevant details are communicated to Group & L&D functions respectively
• Track progress of results
• Communicate results to line managers
• Inform line managers of possible risk areas

Effective handling of all poor performance and IR-related matters

• Continually advise line managers on appropriate disciplinary action to be taken and ensure business always complies with Smollan’s disciplinary code
• Update disciplinary tracking system
• Send telegrams to employees who have absconded
• Ensure performance problems are addressed through performance counselling and/or corrective action
• As required, educate and inform business on Smollan’s IR policies and procedures
• Sign off on all IR matters and ensure appropriate outcome is given
• Facilitate conciliations and represent business unit at CCMA
• Organise chairperson and related logistics for all enquiries
• Follow-up on CCMA cases

Effective administration, data management and reporting

• Ensure accurate payroll documentation (scheduled and/or ad hoc) is sent through to Payroll within agreed deadlines and follow-up on queries and outstanding issues
• Ensure employees above the medical aid threshold are on the Smollan medical aid
• Ensure all benefits claims are processed and follow-up to ensure resolution
• Ensure accurate data management and reporting
• Ensure distribution of payslips to relevant managers
• Follow-up on general administration issues
• Ensure proper filing, document management and good house-keeping
• Perform regular HR audits as required

Effective people management

• Continually inspire, motivate and develop HR Assistant(s) to understand what is expected of them
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
• Recruitment
• Development
• Remuneration and Rewards
• Performance Management
• Career path planning
• On-the-job training, coaching & mentoring

Effective teamwork and self-management

• Proactively develop own skills and knowledge of relevant best practice and ensure appropriate skills and knowledge transfer
• Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines.
• Ensure data integrity of all reports to client and management
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs

Key Competencies

Emotional maturity

Coaching & development of others

Team leadership

Critical thinking

Organisational awareness

Communication

Relationship building

Agility

Performance & results driven

Service excellence

Analysis & problem solving

Quality & detail excellence