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Executive Knowledge Management - Training Management

Executive Knowledge Management - Training Management

Ufone 4GIslamabad, Islamabad Capital Territory, Pakistan
4 days ago
Job description

Overview

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability

Vision & Values

PTCL Group Vision & Values :

With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values :

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

In this role you will

This position is responsible for the enhancement of knowledge level of Customer Care staff through Monthly Knowledge Management Quiz and improve the Knowledge Management experience of stakeholders.

How can you express your talent

  • Ensure timely execution of the monthly Knowledge Management Quiz and all related activities.
  • Continuously enhance the quiz database by updating questions, verifying accuracy, and ensuring comprehensive coverage of SOPs, MIBs, VASs, and TATs.
  • Drive automation and process improvement initiatives to enhance efficiency and stakeholder experience in knowledge management.
  • Maintain and update knowledge management data in compliance with ISO standards and conduct mock audits to ensure audit readiness.
  • Promote discipline, professionalism, and compliance with company policies while mentoring and guiding staff to address performance gaps.
  • What you need to be successful

    Qualification

    Minimum Bachelors Degree, Masters Degree will be a plus.

    A good level of business acumen will be preferred.

    Competencies

  • Professional Learnings
  • Knowledge Management Systems
  • Data Analysis & Reporting
  • PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

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    Training Executive • Islamabad, Islamabad Capital Territory, Pakistan

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