Expert, Quality (Fraud Analyst)

foodpanda is the largest food and grocery delivery platform in Asia, outside of China, operating in more than 400 cities across 11 markets. foodpanda is part of the Delivery Hero Group, operating in over 70+ countries worldwide. The company’s mission is to deliver an amazing experience—fast, easy, and to your door.

Job Description

Join our Logistics team to lead rider compliance initiatives across Pakistan. Drive fraud prevention, reduce cash loss, and align operational processes with company goals—ensuring compliance without compromising rider or customer experience.

Responsibilities

• Lead the execution of rider compliance strategies tailored for the Pakistan market, ensuring alignment with business objectives.
• Develop and enforce rules to minimize fraud and reduce cancellation-related costs, while upholding service standards.
• Conduct compliance-focused analyses to identify high-risk behaviors, fraudulent activities, and cash loss trends.
• Design and maintain automated alerts and dashboards to monitor rider performance, compliance breaches, and operational anomalies.
• Align operational processes with the company’s cost reduction and service improvement goals, creating scalable and data-backed solutions.

Qualifications

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : General Business

Industries : Software Development and IT Services and IT Consulting

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