The Remote Project Manager (PM) is the operational leader responsible for planning, coordinating, and delivering client-facing technology projects with precision and technical depth. This role requires a Project Manager who is not only strong in organization and communication, but who also brings a high level of technicalunderstanding—capable of engaging confidently with engineers, validating technical designs, anticipating technical risks, and ensuring deliverables meet GXA’s standards.
The Remote PM works within GXA’s Service Delivery organization and plays a critical role in implementing infrastructure upgrades, network projects, cloud migrations, cybersecurity deployments, onboarding initiatives, and system modernization efforts. While this role does not perform hands-on engineering on production systems, the PM must possess the technical knowledge to interpret engineering requirements, understand architecture decisions, evaluate project feasibility, and guide clients through technical discussions.
The PM ensures projects progress smoothly by maintaining alignment across teams, monitoring schedules, managing dependencies, and keeping all stakeholders informed. This includes maintaining awareness of project budgets, resource allocation, and billable activities so that financial performance remains accurate and predictable throughout the project lifecycle. The PM helps remove barriers, keeps tasks moving, and ensures that both timelines and financial milestones stay on track.
The RemotePM also plays a key role in identifying opportunities to streamline workflows and automate routine project activities, ensuring the delivery process becomes increasingly efficient, consistent, and scalable over time.
Success in this role requires disciplined project execution, strong technical aptitude, financial awareness, clear communication, and the ability to drive alignment across cross-functional engineering teams. The PM is the orchestrator who ensures projects are delivered predictably, accurately, and with the technical rigor GXA is known for.
Core Traits & Personality
- Structured & Organized– Keeps complex project details in order; follows defined processes; thrives in a systemized workflow.
- Detail-Oriented– Ensures tasks, dependencies, milestones, and documentation are accurate and fully tracked.
- Strong Communicator– Explains timelines, risks, and decisions clearly to clients, leadership, and technical staff.
- Relationship-Driven– Builds productive working relationships with clients and internal teams.
- Calm Under Pressure– Maintains clarity and control when managing multiple high-priority projects.
- Proactive Coordinator– Anticipates issues, removes blockers, escalates appropriately, and keeps momentum.
- Accountable & Independent– Manages work with limited supervision; owns deadlines and outcomes.
- Automation-Minded– Naturally seeks out inefficiencies and applies creativity and technical understanding to automate and optimize recurring project tasks.
The ideal Project Manager is not a passivecoordinator—they are the driving force behind project clarity, momentum, and precision. They thrive in dynamic environments where timelines matter, resources must be aligned, and technical details influence every decision. They anticipate roadblocks, create structure, and keep teams focused on the right priorities.
They bring clarity to both clients and engineers, translating technical decisions into actionable plans and ensuring everyone moves forward with the same understanding. They safeguard timelines, budgets, and expectations while guiding stakeholders through each phase of the project. Their presence reduces uncertainty, supports accurate billing, and creates a seamless project journey from kickoff to completion.
WHAT YOU ARE RESPONSIBLE FOR
1. Project Planning & Technical Understanding
Translate technical requirements, engineering designs, and client needs into clear project plans, schedules, and milestones.Ensure scope, dependencies, risks, and resource needs are fully understood before execution begins.Participate in technical discussions to validate feasibility, identify gaps, and ensure decisions align with GXA standards.Build structured project roadmaps that support predictable delivery and accurate billing.2. Project Execution & Delivery Management
Drive daily project momentum by tracking tasks, monitoring progress, and removing blockers.Coordinate efforts across engineers, provisioning, security,vITM / vCIO, procurement, and centralized services to maintain alignment.Maintain strong control over timelines, scope, and financial accuracy throughout each phase of the project.Ensure billable work, milestones, and resource utilization are captured accurately in Autotask.3. Client Communication & Experience Management
Serve as the primary point of coordination for clients throughout the project lifecycle.Communicate expectations, risks, decisions, timelines, and changes clearly and proactively.Facilitate client understanding of technical decisions by providing context, clarity, and structured updates.Build trust through consistent follow-upand predictable delivery experiences.4. Risk, Issue, & Change Management
Identify project risks early and put mitigation plans in place before they impact delivery.Address issues quickly to prevent delays, maintain momentum, and keep the project moving forward.Manage scope changes with clear communication to clients and internal teams, ensuring alignment on impacts and next steps.Escalate concerns promptly when project outcomes, timelines, or costs may be affected.5. Documentation, Tracking, & Reporting
Maintain accurate project documentation including scope, requirements, timelines, changes, and completion details.Keep Autotask project boards fully updated with tasks, progress notes, schedules, and billing entries.Produce structured status updates that give leadership, clients, and team members visibility into project health.Ensure all final documentation is complete, organized, and transitioned to the appropriate teams after project closure.6. Quality, Standards, & Handoff
Validate that project deliverables meet GXA’s technical, security, and quality standards before marking milestones complete.Confirm all deployment steps, configurations, and engineering work meet the expectations established by the scope.Facilitate smooth handoffs tovITMs, Service Desk, andother Departmentsby ensuring all documentation, credentials, and configurations are ready for operational support.Support continual improvement by providing feedback on recurring issues, process gaps, or opportunities to strengthen delivery standards.7.Process Improvement and Automation
Identify inefficiencies, bottlenecks, and repetitive tasks within the project delivery workflow.Recommend and implement process improvements that increase consistency, reduce manual effort, and enhance project scalability.Leverage automation opportunities within Autotask, documentation systems, templates, and communication workflows to streamline project execution.Track the impact of improvements and refine them over time to support continuous operational maturity.RESULTS OF THE POSITION & KEY ACCOUNTABILITIES
Deliver Projects on Time and on Budget-Achieve planned timelines and costs by closely managing scope, resources, and project changes.Reduced Reactive Noise– Lower recurring tickets and escalations by catching issues early.Predictable Project Delivery– Projects are executed on schedule, within scope, and with clear alignment across all stakeholders.Technical Accuracy in Execution– Project plans and deliverables reflect strong technical understanding and adherence to GXA’s engineering standards.Positive Client Experience– Clients remain informed, confident, and supported throughout the project through clear, proactive communication.Operational & Billing Accuracy– Autotask timelines, tasks, billing entries, and milestone tracking are consistently up to date and accurate.Reduced Project Risk– Issues, blockers, and scope concerns are identified early and resolved quickly to maintain momentum.Cross-Team Coordination– Project Engineer and internal teams receive clear direction, complete documentation, and timely updates that support efficient execution.High-Quality Deliverables– Completed projects meet GXA’s expectations for quality, security, and documentation readiness.Continuous Improvement Contribution– Insights from completed projects help refine processes, templates, communication workflows,automationsand future delivery standards.Qualifications
Required
Minimum of5years of experience working in a Managed Service Provider (MSP)or IT consultingenvironmentmanaging multiple clients' projects at the same timeKnowledge of cross-functional IT project management methods and techniques.Experience managing onboarding projects, cloud migrations, and infrastructure refreshes.Strong understanding of IT applications, infrastructure, cloud services, networking fundamentals, and modern security tools.Ability to participate in technical discussions and translate requirements into structured project plans.Strong organizational, documentation, presentation, and written communication skills.Effective interpersonal skills including active listening, expectation management, and customer-care.Ability to manage multiple projects simultaneously and adapt quickly to shifting priorities.Familiarity with PSA or project management systems such as Autotask.Accurate data-entry and documentation skills for project details, timelines, and billing.Self-motivated, disciplined, and effective in a remote, fast-paced environment.Ability to identify process inefficiencies and contribute to workflow improvements or automation efforts.Preferred
Professional certifications such as PMP or CAPMHands-on experience usingticketing systemsfor project planning, tasks, and billing.Bachelor’s degree in IT, Business, Project Management, or equivalent experience.LOCATION
Remote
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