Exams Planning Officer

Overview

Hrsi is looking for Exam Planning Officer for one its leading client

Responsibilities

• Product Service Delivery
• Capacity Management works with Commercial for Demand and capacity fill
• Supports rolling 18 month single plan for all products down to Test Day
• Translates demand into capacity plan for venues, papers, link to OSM (Onscreen Marking Hub) and other GNOME systems
• Works on all the systems required to ensure the timely and accurate delivery of exams and events
• Registration opening and closing for all products
• Dealing with candidates post registration processes like admissions covering Statement of Entry (SOE)
• And import / export between online registration systems (ORS) and IELTS We Administration System (IWAS), and other board specific processes
• Scheduling of IELTS candidates for Speaking Exams
• Support for planning CB exams
• Manages and is accountable for all pre test day operations including registrations for all products and all matters relating to pre test cancellations and refunds
• Customer service
• Supports the timely resolution of complex / escalated customer (internal or external) operational complaints and issues relating up to test day
• Coordinating input from other colleagues / departments / managers as required, to do so. Ensures the customer is kept informed throughout the process.
• Responsible for enhanced customer service experience related to all tasks prior to test day

Relationship & stakeholder management

Risk & compliance

Analysis & reporting

Commercial & resource management

Leadership & management

Safeguarding

Qualifications

Bachelor\'s Degree

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