Call Center Manager

Company : Ascenturi (formerly Sales Match)

Location : Remote – Work from Home

Type : Permanent

Overview

Ascenturi (formerly Sales Match), a rapidly growing recruitment and staffing company, is building a brand-new virtual call center division. With over 50 remote team members globally and plans to scale this new department to 40+ people in the next 3 months, we’re looking for a Remote Call Center Manager to lead, coach, and grow our appointment setting team. This is a unique opportunity to step into a leadership role early, work with U.S.-based sales and training leaders, and help shape the systems and team culture from the ground up.

What You’ll Do

• Oversee and support a team of outbound call center agents and appointment setters.
• Monitor daily call activity, booking rates, and team KPIs via our CRM and call tools.
• Provide coaching, feedback, and performance improvement support.
• Help design and optimize scripts, call flows, and onboarding materials.
• Collaborate with leadership to scale the department quickly and efficiently.
• Conduct regular team meetings, 1-on-1s, and quality checks.

Requirements

Why Join Us

Seniority level

Employment type

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