Assistant Manager, Collections

Join to apply for the

Assistant Manager, Collections

role at

Motive

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet‑related spend in a single system. Combined with industry‑leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

As an Assistant Manager in collections, you will independently manage projects of diverse scope within the collections domain, drive improvements, and steward departmental objectives. You will act as a subject‑matter expert, influence team OKRs, collaborate cross‑functionally, and serve as a trusted partner in problem‑solving and team development.

What You’ll Do

Plan and execute independent projects that influence team OKRs and support the achievement of departmental objectives.

Demonstrate conceptual and practical expertise in collections, developing analytic skills to guide decision‑making and planning.

Evaluate and balance complex user and stakeholder priorities, driving solutions with a nuanced understanding of end‑user impact.

Develop strong working relationships with adjacent teams, building consensus and proactively contributing to departmental decision‑making.

Effectively synthesize team issues, resolve root causes, and drive solutions within teams and with adjacent partners.

Advise managers on performance and development strategies, interpret functional objectives, build personnel strategies for the department and guide team leads to implement such strategies.

Set departmental OKRs based on functional objectives, determine resource requirements, and set guidance for execution.

Ensure organizational goals are met, achieve collections goals, implement strategic settlements and risk management.

Analyze delinquency patterns across portfolios and proactively refine collection strategies such as cadence schedules, escalation protocols, and collections techniques for aged accounts.

Analyze open invoice aging, perform scrutiny to define collection opportunities, and work with the team to achieve successful collections.

Serve as a mentor, providing coaching and supporting career development initiatives for team members.

Establish and maintain policies, procedures, and SOPs in accordance with internal controls, PCI‑DSS / data security, and regional compliance standards.

Partner with IT / Systems teams on product testing, upgrades, and troubleshooting to enable scale and operational continuity.

Support automation and process innovation, helping pilot new tools for workflow efficiency.

Proactively participate for ad‑hoc assignments and take initiative to support additional projects or tasks beyond core responsibilities, ensuring flexibility and responsiveness to evolving team and business needs.

Cash application accuracy and reconciliation : Apply payments in Zuora (checks / ACH) to the correct invoices the same day and reconcile batches; promptly resolve unapplied or misapplied cash exceptions.

System‑of‑record hygiene : For every payment, exception, or return, create / update the correct Salesforce / Zuora records and cases with invoice linkage, root cause, and resolution notes to preserve a complete audit trail.

Return handling (ACH / chargebacks) : Recognize and code returns correctly (e.g., ACH return, chargeback), open the appropriate case, and initiate recovery or payment‑method updates with the customer in a timely and professional manner.

Cross‑functional resolution of blockers : Partner with Billing Ops, Sales / AM / CSM, and Finance for discrepancies, disputes, credits / debits, or payment‑plan adjustments impacting application or return resolution.

Portfolio and KPI impact awareness : Ensure accurate application so aging reflects reality; keep balances in Current / 1‑30 and avoid polluting outer buckets in line with Terms incentive expectations.

Process and SOP adherence : Follow established collections SOPs for documentation, escalation, and compliance in all payment / return scenarios.

What We’re Looking For

Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or related field.

4+ years of progressive experience in billing, collections, or accounts receivable.

Deep knowledge and experience in collections processes and best practices.

Proven analytical and problem‑solving skills, with the ability to resolve complex issues.

Strong communication and collaboration abilities, building consensus across departments.

Ability to balance competing stakeholder needs and prioritize effectively.

Demonstrated experience managing projects or initiatives with measurable impact on departmental goals.

Prior supervisory or mentoring experience preferred.

Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology.

#J-18808-Ljbffr